Education

Payment/Cancellation Policies

Payments

Encounters, Onsite, Offsite (Zoo Reach), and Virtual Programs

Full payment is due at the time of booking. The date of program will not be confirmed until payment is received. Temporary holds can be held for one week past receiving your Booking Contract. After one week, if we have not received required payment, the Lehigh Valley Zoo reserves the right to release the hold for your program on that date.

  • For onsite programs (Animal Kingdom Presentations, CEPs, Zoo Tours, Scout Programs), a maximum of 30 participants is permitted for each program. Groups with over 30 participants or groups booking more than one of these programs will be charged the additional program price – no exceptions.

Birthday Parties

A 25% non-refundable deposit based on your birthday party package selection is due at the time of booking. Temporary holds can be held for one week past receiving your Booking Contract. After one week, if we have not received required payment, the Lehigh Valley Zoo reserves the right to release the hold for your program on that date.

  • Final participant count, final party selections, and final balance are due at least seven (7) days prior to the party. If full payment is not received before the scheduled party date, the program will not be provided, and no refund will be processed.
  • Birthday Party Wristband Policy
    • Each party package includes zoo and party admission for the birthday child and 20 guests. The party host may choose to pay for additional participants at the rate of $10/participant.
    • On the date of the scheduled party, each paid participant will check in at the front gate to receive a wristband. The number of wristbands is determined by the final count provided by the host seven (7) days before the party. If your number of party participants exceeds the amount of participants paid for, those individuals will be charged the full admission price at the front gate upon party check-in.

To Provide Payment

  • Call Education at 610-799-4171 extension 247, 228, or 229 with your credit card information.
  • Write a check payable to Lehigh Valley Zoo and mail it with a signed copy of the Booking Contract to:
    • Lehigh Valley Zoo
      ATTN: Education Department
      5150 Game Preserve Road PO Box 519 Schnecksville, PA 18078

Late Arrival

  • Your program is scheduled for the time stated on the Booking Contract. If you arrive late for your program we will accommodate you to the best of our ability, however no refund will be provided if the program needs to be shortened or cancelled due to tardiness.

Reservation Changes and Cancellations

  • If for unforeseen circumstances the Lehigh Valley Zoo is closed, or is unable to provide the program on the scheduled date/time, every attempt will be made to reschedule the program to a mutually agreeable date/time. If a mutually agreeable date/time cannot be found, we can discuss the opportunity for a refund.
  • The Lehigh Valley Zoo reserves the right to cancel a program at any time in the case of an animal or zoo emergency. Every attempt will be made to reschedule your program. If a mutually agreeable date/time cannot be found, we can discuss the opportunity for a refund.
  • After receiving payment, the zoo will not issue refunds for program reservations if they are cancelled by the guest. However, will work with you to reschedule your program to a mutually agreeable date/time.
  • *If the zoo is open to general public, even amidst the COVID-19 pandemic, the payment policy will be followed as written above.*

   Download Payment Policies PDF

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